Telehealth Consent

Pepti Clinic Telehealth Consent

Effective Date: March 2026

Entity: NUYU Clinic Pty Ltd (ABN 356 920 279 37) trading as Pepti Clinic

1. Purpose of This Document

This document provides important information about telehealth consultations at Pepti Clinic. By consenting to telehealth services, you acknowledge that you have read, understood, and agree to the terms outlined below.

Telehealth involves the delivery of healthcare services using information and communication technologies, where the patient and clinician are not in the same physical location.

2. Nature of Telehealth Consultations

Pepti Clinic provides telehealth consultations via secure video conferencing. During your consultation:

You will be connected with an AHPRA-registered medical practitioner (doctor or nurse practitioner) via secure video link
The practitioner will conduct a clinical assessment based on the information you provide, your medical history, and visual observation
The practitioner may, at their clinical discretion, prescribe medications, recommend treatments, or refer you to other healthcare providers
You must be located within Australia at the time of your consultation
You must appear on-camera throughout the consultation

3. Benefits of Telehealth

Telehealth consultations offer several potential benefits, including:

Convenient access to healthcare from your home or workplace
Reduced travel time and associated costs
Timely access to specialist practitioners regardless of your location within Australia
Continuity of care through digital record-keeping

4. Limitations of Telehealth

Important: Telehealth consultations have inherent limitations compared to in-person consultations. By consenting, you acknowledge and understand that:

The practitioner cannot perform a physical examination and must rely on your self-reported symptoms, medical history, and visual assessment via video
There is a risk that some conditions may not be identified or may be misdiagnosed due to the limitations of remote assessment
Technical issues (internet connectivity, audio/video quality) may interfere with the quality of the consultation
In some cases, the practitioner may determine that an in-person consultation is required and may decline to provide treatment via telehealth
Telehealth is not appropriate for medical emergencies — if you are experiencing a medical emergency, call 000 immediately
The practitioner may determine that you are not suitable for treatment, and treatment is not guaranteed
Individual results from any prescribed treatment may vary

5. Privacy and Confidentiality

Your telehealth consultation is conducted over a secure, encrypted video platform. We take your privacy seriously:

Consultations are not recorded unless you provide explicit consent
All clinical notes and records are stored securely in our practice management system in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles
Access to your records is restricted to your treating practitioner and authorised clinic staff
Your information will only be shared as described in our Privacy Policy

You are responsible for ensuring your consultation takes place in a private location where you cannot be overheard, and that your device is secure.

6. Your Responsibilities

To ensure a safe and effective telehealth consultation, you agree to:

Provide accurate and complete information about your medical history, current medications, allergies, and symptoms
Inform the practitioner of any changes to your health since your last consultation
Ensure you have a stable internet connection and a device with a working camera and microphone
Be in a well-lit, private environment where you can speak freely
Have your government-issued photo ID available for identity verification if requested
Follow the treatment plan as prescribed and attend any recommended follow-up consultations
Contact us or seek immediate medical attention if you experience any adverse effects from treatment
Not share, transfer, or allow anyone else to use medications prescribed to you

7. Prescribing and Medications

Where a medicine is not included in the Australian Register of Therapeutic Goods, it may only be prescribed under a TGA-authorised pathway — the Special Access Scheme (SAS-B or SAS-C) or the Authorised Prescriber scheme — each of which requires notification to, or approval from, the Therapeutic Goods Administration before supply. These are the regulator's own mechanisms for lawful access. Supply occurs only through an authorised dispensing pharmacy following individual assessment.

If the practitioner determines that medication is clinically appropriate:

Prescriptions are issued solely at the practitioner's clinical discretion following individual assessment
Prescribed medications are dispensed by our authorised compounding pharmacy partners: Formulae (1/45 Crosby Road, Albion QLD 4010) and Infinity Wellness Group (5A Glynburn Road, Glynde SA 5070)
Prescriptions are valid only when dispensed by our authorised pharmacy partners
The practitioner will explain the expected benefits, potential risks, and side effects of any prescribed medication
You must not alter dosages or discontinue medication without consulting your practitioner

8. Emergency Situations

Telehealth is not suitable for medical emergencies.

If you are experiencing a life-threatening emergency, call 000 immediately
If you are in crisis or experiencing thoughts of self-harm, contact Lifeline on 13 11 14 (24/7) or Beyond Blue on 1300 22 4636
For non-emergency after-hours medical advice, contact healthdirect on 1800 022 222
Your practitioner will advise you to seek in-person care if your condition requires physical examination or immediate intervention

9. Fees and Payment

Consultation fees are disclosed during the booking process and are payable prior to or at the time of your consultation.

Where a practitioner determines that a prescription medicine is clinically appropriate, the cost of that medicine is separate from your consultation fee and is invoiced separately. Prescription medicines are not sold, priced, or paid for through this website's online checkout. You will be advised of any medicine cost before supply, and dispensing is carried out by our authorised pharmacy partners.

Medicare rebates do not currently apply to Pepti Clinic telehealth consultations. Private health insurance coverage varies — please check with your insurer.

For cancellation and refund terms, please refer to our Terms of Service.

10. Your Right to Withdraw Consent

You may withdraw your consent to telehealth services at any time.

You may end a telehealth consultation at any point during the session
You may request that future consultations be conducted in-person (subject to availability and practitioner discretion)
You may withdraw consent for specific treatments or medications by informing your practitioner
Withdrawing consent will not affect your right to future care, though it may limit the services we can provide remotely
To withdraw consent, contact us at [email protected] or inform your practitioner during your consultation

11. Complaints

If you are dissatisfied with any aspect of your telehealth experience, you may:

Contact us at [email protected]
Lodge a complaint with the Australian Health Practitioner Regulation Agency (AHPRA) at www.ahpra.gov.au
Contact the Health Complaints Commissioner in your state or territory
Contact the Office of the Australian Information Commissioner (OAIC) for privacy-related concerns at www.oaic.gov.au or 1300 363 992

12. Applicable Legislation

Our telehealth services are provided in compliance with:

Therapeutic Goods Act 1989 (Cth) — including TGA Special Access Scheme (SAS-B and SAS-C)
Health Practitioner Regulation National Law Act 2009 (Cth) — AHPRA registration and standards
Privacy Act 1988 (Cth) — Australian Privacy Principles
Australian Commission on Safety and Quality in Health Care — informed consent guidelines
Relevant state and territory health practitioner regulation legislation

13. Contact Us

If you have questions about this Telehealth Consent or our telehealth services, please contact us:

Pepti Clinic
NUYU Clinic Pty Ltd
Email: [email protected]
Phone: 1800 662 737
Website: www.pepticlinic.com.au