This document provides important information about telehealth consultations at Pepti Clinic. By consenting to telehealth services, you acknowledge that you have read, understood, and agree to the terms outlined below.
Telehealth involves the delivery of healthcare services using information and communication technologies, where the patient and clinician are not in the same physical location.
2. Nature of Telehealth Consultations
Pepti Clinic provides telehealth consultations via secure video conferencing. During your consultation:
You will be connected with an AHPRA-registered medical practitioner (doctor or nurse practitioner) via secure video link
The practitioner will conduct a clinical assessment based on the information you provide, your medical history, and visual observation
The practitioner may, at their clinical discretion, prescribe medications, recommend treatments, or refer you to other healthcare providers
You must be located within Australia at the time of your consultation
You must appear on-camera throughout the consultation
3. Benefits of Telehealth
Telehealth consultations offer several potential benefits, including:
Convenient access to healthcare from your home or workplace
Reduced travel time and associated costs
Timely access to specialist practitioners regardless of your location within Australia
Continuity of care through digital record-keeping
4. Limitations of Telehealth
Important: Telehealth consultations have inherent limitations compared to in-person consultations. By consenting, you acknowledge and understand that:
The practitioner cannot perform a physical examination and must rely on your self-reported symptoms, medical history, and visual assessment via video
There is a risk that some conditions may not be identified or may be misdiagnosed due to the limitations of remote assessment
Technical issues (internet connectivity, audio/video quality) may interfere with the quality of the consultation
In some cases, the practitioner may determine that an in-person consultation is required and may decline to provide treatment via telehealth
Telehealth is not appropriate for medical emergencies — if you are experiencing a medical emergency, call 000 immediately
The practitioner may determine that you are not suitable for treatment, and treatment is not guaranteed
Individual results from any prescribed treatment may vary
5. Privacy and Confidentiality
Your telehealth consultation is conducted over a secure, encrypted video platform. We take your privacy seriously:
Consultations are not recorded unless you provide explicit consent
All clinical notes and records are stored securely in our practice management system in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles
Access to your records is restricted to your treating practitioner and authorised clinic staff
Your information will only be shared as described in our Privacy Policy
You are responsible for ensuring your consultation takes place in a private location where you cannot be overheard, and that your device is secure.
6. Your Responsibilities
To ensure a safe and effective telehealth consultation, you agree to:
Provide accurate and complete information about your medical history, current medications, allergies, and symptoms
Inform the practitioner of any changes to your health since your last consultation
Ensure you have a stable internet connection and a device with a working camera and microphone
Be in a well-lit, private environment where you can speak freely
Have your government-issued photo ID available for identity verification if requested
Follow the treatment plan as prescribed and attend any recommended follow-up consultations
Contact us or seek immediate medical attention if you experience any adverse effects from treatment
Not share, transfer, or allow anyone else to use medications prescribed to you
7. Prescribing and Medications
If the practitioner determines that medication is clinically appropriate:
Prescriptions are issued solely at the practitioner's clinical discretion following individual assessment
Some medications may be prescribed under the TGA Special Access Scheme (SAS-B or SAS-C pathways) where required
Prescribed medications are dispensed by our authorised compounding pharmacy partners: Formulae (1/45 Crosby Road, Albion QLD 4010) and Infinity Wellness Group (5A Glynburn Road, Glynde SA 5070)
Prescriptions are valid only when dispensed by our authorised pharmacy partners
The practitioner will explain the expected benefits, potential risks, and side effects of any prescribed medication
You must not alter dosages or discontinue medication without consulting your practitioner
8. Emergency Situations
Telehealth is not suitable for medical emergencies.
If you are experiencing a life-threatening emergency, call 000 immediately
If you are in crisis or experiencing thoughts of self-harm, contact Lifeline on 13 11 14 (24/7) or Beyond Blue on 1300 22 4636
For non-emergency after-hours medical advice, contact healthdirect on 1800 022 222
Your practitioner will advise you to seek in-person care if your condition requires physical examination or immediate intervention
9. Fees and Payment
Consultation fees are disclosed during the booking process and must be paid prior to or at the time of your consultation. Medication costs are separate and payable directly to the dispensing pharmacy.
Medicare rebates do not currently apply to Pepti Clinic telehealth consultations. Private health insurance coverage varies — please check with your insurer.
For cancellation and refund terms, please refer to our Terms of Service.
10. Your Right to Withdraw Consent
You may withdraw your consent to telehealth services at any time.
You may end a telehealth consultation at any point during the session
You may request that future consultations be conducted in-person (subject to availability and practitioner discretion)
You may withdraw consent for specific treatments or medications by informing your practitioner
Withdrawing consent will not affect your right to future care, though it may limit the services we can provide remotely
To withdraw consent, contact us at [email protected] or inform your practitioner during your consultation
11. Complaints
If you are dissatisfied with any aspect of your telehealth experience, you may:
