Frequently asked questions

No. You can check out as a guest with just your delivery and payment details. Creating an account is optional and simply lets you view your order history and track future orders more easily.

Checkout is secured by Stripe. We accept Visa, Mastercard, Amex, Diners Club and Discover cards, plus Apple Pay, Google Pay, and buy-now-pay-later options including Afterpay, Klarna and Zip where available at checkout.

If your order hasn't been dispatched yet, contact us straight away at [email protected] and we will make reasonable efforts to cancel it and process a full refund. Once an order has been dispatched it can't be cancelled - you will need to wait for delivery and then follow the returns process if it's eligible.

Orders are processed and dispatched within 1-2 business days after payment confirmation. Business days are Monday to Friday, excluding Victorian public holidays.

Once dispatched, delivery is typically 2-5 business days for metro areas (Sydney, Melbourne, Brisbane, Perth, Adelaide), 5-10 business days for regional areas, and 7-14 business days for remote areas including NT, regional WA and Tasmania. These are estimates only and can be affected by courier capacity or public holidays.

We currently ship within Australia only - every order needs an Australian delivery address. Shipping costs are calculated at checkout based on your address and order weight, and any free-shipping offer is shown there before you pay.

You'll receive an email with your tracking number and a link to follow your delivery once your order has been dispatched. Please allow up to 24 hours for tracking details to become active in the courier's system. Orders also ship in plain, discreet packaging with no external indication of the contents.

Because these are cosmetic and personal-care products, we can't accept change-of-mind returns once an order has shipped - this includes ordering the wrong product by mistake or simply no longer wanting it. This is because we can't resell health and cosmetic products once they've left our facility, as we can no longer guarantee correct storage. This policy doesn't affect your rights under the Australian Consumer Law.

You are entitled to a repair, replacement or refund under the Australian Consumer Law if a product is faulty, defective, damaged in transit, or different from what you ordered. Contact our team with photos of the item and packaging and we will arrange the right remedy.

Email [email protected] within 3 days of delivery with your order number, the product involved, the reason for the return, and photos if the item is damaged or faulty. Our team reviews requests and responds with instructions within 2 business days - please wait for a return authorisation before sending anything back.

Once we receive and inspect a returned item, approved refunds are processed to your original payment method within 5-7 business days. It may take a little longer to appear on your statement depending on your bank.

No. Our shop range is over-the-counter cosmetics you can buy without a prescription or consultation - just add items to your cart and check out securely.

A simple rule of thumb is thinnest to thickest: cleanse first, then any water-light serums, then moisturiser, then sunscreen in the morning. If you use more than one serum, apply the lightest texture first and give each layer a minute to settle before the next.

Leave-on scalp products are applied directly to a clean, dry scalp in sections and massaged in gently - there is no need to rinse them out. Always follow the specific directions included with your order, as usage can vary between products.

Yes. PeptiClinic is operated by NUYU Clinic Pty Ltd, based in Melbourne, Australia, and orders are dispatched from our Australian facility.

Email [email protected] or call 1800 662 737. For a return or refund request, please include your order number in the subject line so our team can find it quickly.

PeptiClinic is a trading name of NUYU Clinic Pty Ltd, based at Level 8, 805/220 Collins St, Melbourne VIC 3000, Australia.

Contact us as soon as possible at [email protected]. We can usually update the address if the order hasn't been dispatched yet, but we're not able to change it once it's on its way with the courier.